Shipping policy

🚚 LumiLu Shipping Policy

At LumiLu, we’re committed to delivering your order safely, efficiently, and with care. Below you’ll find all the important information about our shipping process.

🌍 Shipping Locations

We currently ship to the following regions:

  • United States (US)

  • Canada (CA)

  • Australia (AU)

  • New Zealand (NZ)

  • United Kingdom (UK)

  • Europe (EU)

📦 Shipping Methods

All orders are shipped via Standard Shipping. At this time, we do not offer express or expedited shipping options.

💸 Shipping Costs

We offer FREE shipping worldwide — no minimum purchase required.

🕒 Order Processing Time

All orders are processed within 2–3 business days. You’ll receive a confirmation email once your order is on its way.

Please note: We do not process or ship orders on weekends or public holidays.

⏳ Estimated Delivery Time

Here are the estimated delivery windows once your order has shipped:

  • US, Canada, Australia, UK, EU: 7–15 business days

  • New Zealand: may take slightly longer depending on local carrier efficiency

⚠️ Delivery times may vary due to customs clearance, holidays, or delays by your local postal provider.

🔍 Order Tracking

Once your order ships, you’ll receive an email with your tracking number.

You can easily track your order at any time by visiting:

👉 Track My Order

📦 Lost or Damaged Items

We take shipping seriously, but if something goes wrong:

  • If your order is lost in transit or arrives damaged, we’ll send a free replacement or issue a full refund.

  • Please contact us at 📧 support@lumilu.store with your order number and photo/video proof (if applicable).

See our Refund Policy for more information.

📨 Contact Us

Have a question about your shipment?

We’re happy to help! Reach out to our support team:

📧 support@lumilu.store

 

We’re here to ensure your LumiLu experience is smooth from start to finish. 💫