Refund policy

🌟 LumiLu Refund Policy

We want you to love every item you receive from LumiLu. If something isn’t quite right, we’re here to help. Please review our refund policy below to understand how we handle returns, refunds, and exchanges.

🕒 Refund Eligibility

To be eligible for a refund:

  • You must request a refund within 30 days of your purchase.

  • The item must be unused, in original packaging, and in the same condition that you received it.

  • Any items returned to us must be securely packaged to avoid damage during return transit.

❌ Non-Refundable Items

Please note that the following items are non-refundable:

  • Digital products

  • Gift cards

  • Items marked as Final Sale or non-returnable on the product page

🔁 How to Request a Refund

To request a refund, please contact our support team at 📧 support@lumilu.store with the following information:

  1. Full name

  2. Order number

  3. Email address used at the time of purchase

  4. Clear photos and/or a video showing the product (especially if damaged or defective)

Our team will review your request and respond within 1–2 business days.

📦 Lost or Damaged Items

We’ve got your back if something goes wrong:

  • Damaged items: If your item arrives damaged or becomes defective within 30 days of delivery, we’ll offer a full refund or a free replacement.

  • Lost items: If your package is lost in transit and not recovered within 30 days from your order date, we’ll gladly reship the item or issue a full refund.

🚚 Return Shipping

  • Customers are responsible for return shipping costs.

  • We do not provide prepaid return labels.

  • Returns must be shipped to our provided return address (sent via email once your request is approved).

  • For your protection, we recommend using a trackable shipping method.

💳 Refund Method

  • All approved refunds will be issued to the original payment method used at checkout.

  • If the original payment method is no longer available, we can offer a store credit instead.

⏳ Refund Processing Time

  • Once we receive and inspect your return, we’ll process your refund within 5–7 business days.

  • You’ll receive a confirmation email once your refund has been issued.

  • Please note that depending on your bank, it may take additional time for the funds to appear in your account.

📬 Need Help?

If you have any questions about your refund, return status, or eligibility, don’t hesitate to contact us:

📧 support@lumilu.store

We’re here to make things right. 💖